Due to the nature of our products, including safety certified and custom work - we do not accept any returns due to change of mind or incorrect ordering.
Incorrect spelling of names on Personalised Dummy Chains can not and will not be rectified once made.
Custom orders cannot be changed once they have been made.
Please kindly inform us of any errors or faults with your order or our products, as we are always happy and willing to rectify them. Damage in transit is very rare but can happen, and it is important to let us know as soon as you receive your order.
WEAR AND TEAR
With Safety in mind, Dummy Chains offer a 6 month wear and tear gaurantee. It is recommended to ‘discard’ of all products of this nature after this time. (We like to recommend they are popped into Baby’s keepsake box!)
I strive to offer exceptional customer service and always ensure you are happy with your order and our products! If you do have any queries or concerns with your order, I am always more than happy to chat via email, Instagram or Facebook.
Without customer feedback we cannot grow, so please let us know!